Microsoft uses different terminology when describing write-off in the context of Accounts Receivable. Dynamics 365 Business Central (formerly known as Dynamics NAV) calls a Write-Off something slightly less frequently used in the US, specifically a “Payment Tolerance”. The system allows you control over whether payment tolerances are allowed at all. You can also control whether payment tolerances are allowed for specific customers.
These settings and control will be driving the system functionality during the “Cash Receipts Journal” screen, which is the page in which you typically record a customer payment.
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