Vendor Refunds in NAV or D365 are essentially comprised of two transactions. One is the initial Credit Memo which causes a credit balance in NAV and the second is the actual refund received from the Vendor. Your company might have a credit memo already on file from a previous product return or over-payment. Separately, a Vendor might send you a check for funds that you were not expecting such as a Marketing promotion or other reasons. If the money is not for an existing credit balance in AP, you must create a Credit Memo first. For exact steps, please follow the Video:

CBR Technology is a Microsoft Partner in California. For Technical Support or to assist you with a Microsoft Dynamics NAV or D365 Implementation, please feel free to contact us at Tel. (714) 901-5740 or visit our website CBR Technology.

Posted by:CBR Technology Corp.

Dynamics 365 Business Central, Dynamics NAV, and QuickBooks Enterprise certified Solution Provider specializing in the deployment and implementation of these ERP, CRM and eCommerce solutions for the distribution/wholesale and manufacturing industries.

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